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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Dormant Account
Earned Income and Interest Income
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Your credentials do not permit access to the system now” Article rated 3.1/5.0
Login Challenge When I login to my gkudi it displays ‘’Your credentials do not permit access to the system now”   What is the meaning of this? Suggested Answer: This means,...
New Features & Report on gKudi new version Article rated 3.1/5.0
Features : Detailed user role set up Ability to set limit for back office entries per role Additional analysis on the dashboard. Dashboard can be configured for each user role Ability to con...
Gkudi New updates-20th March 2015_Report Updates Article rated 3.1/5.0
Find attached the new report  and Loan update releases -20/03/2015
Customer Management Article rated 3.1/5.0
how to create a new customer
Agent Productivity Article rated 3.1/5.0
What the concept behind gkudi Agent productivity report? Agent Productivity Answer: The brain behind the productivity report is based on the number of clients who have been registered under a parti...
Unearned interest Article rated 3.1/5.0
I have seen unearned interest in my Trial Balance. Please what is the meaning ? Answer: Unearned interest      Amount deducted as advance interest from a loaned...
First Updates for 2015-Alerts_Approval Assignment_Corporate Account Article rated 3.1/5.0
1st Update for 2015 Release Date (19/01/2015) SUMMARY •         POP-UP ALERTS •         ABILITY TO LIMIT ...
OVERDRAFT Article rated 3.2/5.0
Want to understand what an overdraft is on gkudi.? Answer: Notes on overdraft:   An overdraft  occurs when money is overdrawn from a current account and the available balance goes below ...
STANDING ORDER Article rated 3.1/5.0
Find attached pdf file on gkudi standing order
HOW TO ZERO E-CASH Article rated 3.0/5.0
Please follow the steps below to clear the e-cash balances: 1. Go to Administration >>>>Admin >>>>Users >>>>Staff Profile 2. Click on the username of the staff &g...
I HAVE BEEN TRYING TO OPEN AN ACCOUNT BUT WHEN YOU SAVE IT ONLY COMES AS NEW CUSTOMER REGISTRATION. WHAT HAPPENED? Response: Please it means the mobile number used already exist in the system.
ZIGLOI EPAY OUT Article rated 3.1/5.0
Find attached manual on Zigloi Epayout service
HOW TO CREATE A NEW CUSTOMER Article rated 3.0/5.0
Creation of a new customer on Zigloi

» Top Knowledgebase articles: Views
» Latest Knowledgebase articles: Date added
 HOW TO CREATE A NEW CUSTOMER 2018-01-22 13:09:32
 ZIGLOI EPAY OUT 2018-01-22 12:57:13
 Processing fees & other Fees automation 2017-01-03 17:08:28
 NEW CUSTOMER REGISTRATION 2016-11-10 15:52:34
 HOW TO ZERO E-CASH 2016-08-18 12:30:36
 LOAN WRITE OFF 2016-06-27 16:41:56

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